Serve 6× more customers
with the same van
The hatch is a bottleneck because it has to do everything — take the order, handle the payment, answer questions, and call the name when it's ready. Eventifood moves all of that to the customer's phone. Your hatch becomes a collection point. Your staff cook.
No monthly fee. Free to start. 2% per transaction only when you trade.
What a long queue actually costs you
The problem isn't the queue itself — it's everything at the hatch that creates it.
Verbal orders take 90 seconds each
For every customer who reaches the hatch, your staff spend over a minute just taking the order — clarifying extras, repeating prices, handling misheard items.
Cash is slow and error-prone
Counting money, making change, handing it back. Each cash transaction adds 30–60 seconds per customer and introduces human error and contamination risk.
Customers walk away
Queues of 8+ people are enough for most customers to leave. Every person who walks away is a lost sale — and you never know how many that is.
Staff can't focus on cooking
The same person who should be flipping burgers is taking orders, handling cash, and shouting names. Splitting that attention slows everything down.
Every 10 lost customers = lost revenue
If your average order is £10 and 10 customers walk away per service, that's £100 gone per event. At 50 events a year, that's £5,000 of revenue your queue is costing you.
How Eventifood eliminates the queue
1Customers order before they reach the front
Your QR code is visible from the back of the queue. Customers scan it, browse the menu and place their order while waiting — so by the time they reach the front, they're already paid.
2The kitchen starts cooking the moment payment clears
Your kitchen display board shows every paid order instantly. No waiting for the customer to reach the hatch and repeat the order — cooking starts as soon as the payment goes through.
3Customers step aside and wait comfortably
Once they've paid, there's no reason to hover at the hatch. They move away, the queue clears, and the next person steps up to scan.
4Phone notification tells them when to collect
You tap "Ready" on the kitchen board. The customer's phone buzzes. They walk up and collect. No name-calling, no shouting, no hovering at the hatch.
£0
monthly fee
2% per transaction when you trade
Queue management that doesn't cost you when you're not using it
Most dedicated queue management systems are sold as monthly SaaS at £50–150/month. That's fine if you're a permanent fixed location. Food trucks aren't. You might trade every weekend April through October and barely touch the van in January.
Eventifood's queue management is built into the platform at no extra cost. You pay 2% on orders that come through — so on a £500 Saturday market your queue management costs you £10. On a week you don't trade, it costs you nothing.
Skip the queue. Skip the monthly bill.
What “queue management” means in practice
A lot of software uses the phrase “queue management” to mean a numbered ticket system or a pager buzzer. Those solve half the problem — they get customers away from the hatch after ordering. But they don't fix the ordering step itself, which is where most of the time is lost.
Eventifood addresses the full flow. Customers order on their phone before reaching the hatch. The kitchen gets the order the moment it's paid. The customer's phone buzzes when it's ready. There are no paper tickets, no pagers to charge and clean, and no name-calling over a crowd of 300 people.
0
Paper tickets needed
Every order is digital from payment to collection.
10s
Time at the collection window
Down from 90 seconds for a verbal order.
6×
Faster queue throughput reported
Across food vans using Eventifood at peak events.
6×
faster queue throughput
Van owners using Eventifood consistently report handling 40–60% more customers per hour at their busiest events — with the same number of staff, same van, same menu. The difference is that staff stop taking orders and start focusing entirely on cooking.
Start free — fix your queue today →Queue management — your questions answered
How does Eventifood help with food truck queue management?
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It removes the order-taking step from the hatch entirely. Customers scan your QR code from the queue, order on their phone, pay, and step aside. Your kitchen board gets the order the moment payment clears. Customers are notified when ready. The hatch becomes a collection point — staff cook instead of taking orders.
How much faster is service with Eventifood?
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A verbal order at a food truck hatch takes 60–90 seconds. A collection where the customer is already paid takes about 10 seconds. At a 100-customer event, that difference is roughly 1.5 hours of hatch time saved — which goes directly into more cooking and more orders served.
Does queue management cost extra?
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No. It's built into the platform. There's no queue management tier or add-on. Free to set up, 2% per transaction when orders come through.
What about customers who don't want to use their phone?
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You can take any order manually and enter it on the kitchen board. Eventifood doesn't replace verbal ordering — it makes the digital route fast enough that most people choose it. At a busy festival, once customers at the back of the queue see others walking straight to collection, they'll scan.
How does the customer know their order is ready?
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When you tap "Ready" on your kitchen board, the customer's phone lights up with a notification. No ticket numbers, no buzzers, no name-calling. They walk up, collect, and go.
Can it handle a 300-person queue at a festival?
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Yes. The kitchen board streams orders in real time — there's no cap on concurrent orders. At a busy summer festival, food vans have used Eventifood to process 300+ orders in a single day. The bottleneck is always the kitchen, not the software.
What hardware do I need for the kitchen display board?
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Any device with a browser. An old Android tablet propped at the serving counter. A Raspberry Pi with a touchscreen. An iPad. The kitchen board is designed for small screens in a working kitchen — large, high-contrast, single-tap controls.
Does the "skip the queue" feature work at seated events too?
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Yes. At seated events — covered markets, corporate lunches, wedding receptions — table cards with QR codes let guests order from their seat. The order goes straight to your kitchen board. No queue at all.